Privacy Policy
Last Updated: 30-11-2025
At Diemakes (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://diemakes.com/ (“Website”) or interact with us for product inquiries and orders.
By using our Website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Provided directly by you, such as:
- Name
- Email address
- Phone number
- Business name
- Shipping address
- Billing details
- Any information submitted through forms (e.g., “Get a Quote”, chat, email)
B. Technical / Automatically Collected Data
When you access our Website:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the Website
- Cookies and tracking technologies
C. Order-Related Information
When you place an order or request a quote:
- Design files (images, artwork, PDFs, sketches)
- Measurements and specifications
- Communication logs
- Transaction details
We collect only the minimum necessary information to provide our services.
2. How We Use Your Information
We use your information to:
- Provide quotes for custom jewellery dies
- Process and deliver orders
- Communicate about designs, approvals, payments, and shipping
- Improve Website functionality and user experience
- Respond to queries, support requests, and complaints
- Send updates related to your order
- Maintain business records for legal and tax purposes
- Prevent fraud and ensure security
- Improve our products and services
We do not sell your personal information to any third party.
3. Cookies & Tracking Technologies
We may use cookies, analytics tools, and tracking technologies to:
- Understand website traffic
- Improve functionality
- Save your preferences
- Analyze user behavior
- Enhance browsing experience
You can disable cookies in your browser settings, although some features may not work properly.
4. Sharing of Information
We may share your information ONLY in the following situations:
A. Service Providers
Trusted partners who help us:
- Deliver shipments
- Process payments
- Provide analytics
- Manage hosting and security
These providers are obligated to protect your data and use it solely for the services they perform.
B. Legal Requirements
We may disclose your information if required by:
- Government authorities
- Courts
- Law enforcement agencies
- Compliance with legal obligations
C. Business Transfers
In case of a merger, acquisition, or restructuring, your information may be transferred responsibly.
We NEVER sell or rent your information.
5. Data Security
We implement industry-standard security measures including:
- SSL encryption
- Secure servers
- Access controls
- Data minimization
- Regular security checks
While we strive to protect your information, no online transmission is 100% secure. You share data at your own risk.
6. Data Retention
We retain personal data for as long as necessary to:
- Fulfill your order
- Provide customer support
- Maintain business records
- Comply with legal and tax requirements
Design files and order details may be stored for internal record-keeping unless deletion is requested.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent
- Restrict or object to processing
- Request a copy of your data
To exercise these rights, contact us at info@diemakes.com.
8. Children’s Privacy
Our services are not intended for children under 18 years.
We do not knowingly collect data from minors.
If you believe a minor has provided information, please contact us for immediate removal.
9. Third-Party Links
Our Website may contain links to external websites.
We are not responsible for:
- Their content
- Their privacy practices
- Their data handling policies
We encourage you to read their Privacy Policies.
10. International Users
If you are accessing the Website from outside India, your information may be transferred to and processed in India.
By using our Website, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
The updated version will be posted with a revised “Last Updated” date.
Continued use of our Website signifies acceptance of these changes.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Diemakes – Custom Jewellery Die Manufacturer
📍 Maharashtra, India
📧 Email: info@diemakes.com
🌐 Website: https://diemakes.com